Lucidya, a Saudi Arabia-based AI-powered CXM management platform, has secured $30 million in a Series B round led by Impact46, with participation from Wa’ed Ventures, Takamol Ventures, SparkLabs Group, and Rua Growth Fund.

More to Know:

• Lucidya develops an AI-powered Customer Experience Management (CXM) platform.
• It focuses on supporting marketing and customer service activities for government entities, large enterprises, and SMEs across the Arab world.
• Currently operates in 11 countries across telecom, financial services, hospitality, healthcare, and the public sector.
• The round will be used to expand its AI Agents offering to enhance customer experience.
• Founded by Abdullah Asiri in 2016, and then joined by Hatem Kameli and Zuhair Khayyat.

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